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    Frequently Asked Questions and Answers

    Forum Details
    Title Exchange & Return Policy
    Posted by DUDE NINE (ip:)
    • Date 2013-12-31 10:09:43
    • Recommend Recommend
    • View 1450
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    Our policy is final sales. however if exchange/refund is need, it will be offered in store credits only

    Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.
    Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
    Requests for exchange/refund are accepted only if the requests are made within 3 days of the date of receipt via Q&A board on item purchased.

    The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon as possible.

    1. Requirements for exchange/refund request

    Please take into consideration that [DUDE NINE] accepts refund requests only and not exchange requests.

    Eligible for refund/exchange:

    - If your order remains under [Preparing Products] status for 10 days or longer from the date of payment without any notification from our customer service, you can request for cancellation of the applicable product via our exchange/refund board. After you receive your parcel excluding the specific product, please post a refund request on our Q&A board.
    - Products that are out of stock
    - Misdelivered orders
    - Defective products
    * Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)
    * To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.

    Ineligible for refund/exchange:
    - Refund/exchange requests due to the customer’s change of mind (size, color, etc.)

    - Refund/exchange requests for the pre-order/made-to-order products.

    - Refund/exchange requests for the entire order which contains out-of-stock products

    - Refund/exchange requests for shoes, purses, and accessories are not accepted

    - Refund/exchange requests for damaged or deformed products due to the customer’s responsibility

    * Refund/exchange requests for products that have no tags or labels

    * Wrinkles made during the shipping process or insufficient finishing due to the nature of the mass production cannot be the reason for the defection.

    2. Refund Process
    Refund of out-of-stock products
    * Single-product order: Please post a refund request on our exchange/refund board.
    Order number, product code of the out-of-stock product, and the reason for the request are required (out-of-stock).
    *Multiple-product order: Please post a refund request on our exchange/refund board AFTER you receive the rest of your order.
    Order number, product codes of the out-of-stock products, and the reason for the request are required (out-of-stock).

    Refund of mis-delivered or defective products
    Please post a refund request including pictures of the whole products and detailed pictures of the defective parts on our exchange/refund board.
    Our customer service will shortly contact you upon checking on your request.
    Order number, product codes of the mis-delivered or defective products, and the reason for the request are required (misdelivered/ defective)

    If you find any product(s) of your order missing in your parcel
    - Please contact our customer services the VERY DAY you receive your parcel.(via telephone or, if unavailable, via our web board)
    - Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc.)
    In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.

    Your return or exchange request must be approved by us before sending products back to us.

    Please note that the return item must be shipped this week in its original condition (not be worn, altered or washed). 
    The dude nine tags must be attached as well.
    Shipping fees are not refundable

    You can ship the pants back to the following address:

    350-4 Seongbuk-dong,
    Seongbuk-gu Seoul, Korea. 02879
    Tel: 070-8749-2293

    ***Item should be declared as a "Return of Korean Merchandise" on the customs declaration;
    returned packages that don't have this mention on their custom declaration may not be successfully delivered to our warehouse and may incur additional fees.
    Returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages.

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